{"id":19310,"date":"2019-06-12T19:24:26","date_gmt":"2019-06-12T17:24:26","guid":{"rendered":"http:\/\/mandat.de\/de\/?page_id=19310"},"modified":"2019-06-12T19:33:49","modified_gmt":"2019-06-12T17:33:49","slug":"one-face-to-the-customer-im-kundenservice","status":"publish","type":"page","link":"https:\/\/mandat.de\/de\/testimonials\/erfolgsgeschichten\/one-face-to-the-customer-im-kundenservice\/","title":{"rendered":"\u201eOne face to the customer\u201c im Kundenservice"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_full-15d750bd1b332b34c6e70b077ebbccdf{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-15d750bd1b332b34c6e70b077ebbccdf av_one_full  avia-builder-el-0  el_before_av_hr  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-av_textblock-2de302bf1aa3cf4c9157dbe6f50ac7eb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: left;\">\u201eOne face to the customer\u201c im Kundenservice<\/h1>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-4474f20d2389e2e5ecf918a02da5132e\">\n#top .hr.hr-invisible.av-av_hr-4474f20d2389e2e5ecf918a02da5132e{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-av_hr-4474f20d2389e2e5ecf918a02da5132e hr-invisible  avia-builder-el-2  el_after_av_one_full  el_before_av_one_half '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf av_one_half  avia-builder-el-3  el_after_av_hr  el_before_av_one_half  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_image-041d26517196824bf8b61f3d2f142e61\">\n.avia-image-container.av-av_image-041d26517196824bf8b61f3d2f142e61 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-av_image-041d26517196824bf8b61f3d2f142e61 .av-image-caption-overlay-center{\ncolor:#003d7a;\nfont-size:24px;\n}\n<\/style>\n<div  class='avia-image-container av-av_image-041d26517196824bf8b61f3d2f142e61 av-styling-no-styling av-hover-grow avia_animated_image av-animated-when-visible-95 top-to-bottom avia-align-left  avia-builder-el-4  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img class='wp-image-19021 avia-img-lazy-loading-not-19021 avia_image ' src=\"https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-925008268-klein.jpg\" alt='' title='iStock-925008268-klein'  height=\"1344\" width=\"2016\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-925008268-klein.jpg 2016w, https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-925008268-klein-300x200.jpg 300w, https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-925008268-klein-768x512.jpg 768w, https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-925008268-klein-1030x687.jpg 1030w, https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-925008268-klein-1500x1000.jpg 1500w, https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-925008268-klein-705x470.jpg 705w, https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-925008268-klein-450x300.jpg 450w\" sizes=\"(max-width: 2016px) 100vw, 2016px\" \/><\/div><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8\">\n.flex_column.av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8 av_one_half  avia-builder-el-5  el_after_av_one_half  el_before_av_hr  flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-1627911adf283ee5fe561e94522c5786\">\n#top .av-special-heading.av-av_heading-1627911adf283ee5fe561e94522c5786{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-1627911adf283ee5fe561e94522c5786 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-1627911adf283ee5fe561e94522c5786 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-1627911adf283ee5fe561e94522c5786 av-special-heading-h2  avia-builder-el-6  el_before_av_hr  avia-builder-el-first '><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Klienten-Herausforderung<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-4474f20d2389e2e5ecf918a02da5132e\">\n#top .hr.hr-invisible.av-av_hr-4474f20d2389e2e5ecf918a02da5132e{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-av_hr-4474f20d2389e2e5ecf918a02da5132e hr-invisible  avia-builder-el-7  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-av_textblock-2de302bf1aa3cf4c9157dbe6f50ac7eb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><ul>\n<li>Unser Klient, der Vertriebsvorstand eines <strong>b\u00f6rsennotierten Gro\u00dfhandelsunternehmens<\/strong> mit mehr als 1 Mrd. Euro Umsatz, war mit dem <strong>uneinheitlichen Kundenservice<\/strong> in den <strong>14 Niederlassungen<\/strong> des Unternehmens unzufrieden.<\/li>\n<\/ul>\n<ul>\n<li>Der Kundenservice war <strong>nicht<\/strong> hinreichend <strong>wettbewerbsf\u00e4hig<\/strong> und nicht in der Lage, als <strong>Wachstumsmotor<\/strong> zu agieren. Jede Niederlassung tat das, was sie f\u00fcr richtig hielt, <strong>ohne<\/strong> dass eine <strong>Abstimmung<\/strong> bestanden h\u00e4tte. Kunden riefen an beliebigen Stellen im Unternehmen an, um Nachfragen zu kl\u00e4ren oder Probleme zu besprechen. Die Komplexit\u00e4t und die damit verbundenen Kosten stiegen deutlich.<\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-4474f20d2389e2e5ecf918a02da5132e\">\n#top .hr.hr-invisible.av-av_hr-4474f20d2389e2e5ecf918a02da5132e{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-av_hr-4474f20d2389e2e5ecf918a02da5132e hr-invisible  avia-builder-el-9  el_after_av_one_half  el_before_av_section  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_section-19d674c16a14a4558e15acb36b805dff\">\n.avia-section.av-av_section-19d674c16a14a4558e15acb36b805dff{\nbackground-color:#f8f8f8;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-av_section-19d674c16a14a4558e15acb36b805dff main_color avia-section-default avia-no-shadow  avia-builder-el-10  el_after_av_hr  el_before_av_hr  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19310'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-4474f20d2389e2e5ecf918a02da5132e\">\n#top .hr.hr-invisible.av-av_hr-4474f20d2389e2e5ecf918a02da5132e{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-av_hr-4474f20d2389e2e5ecf918a02da5132e hr-invisible  avia-builder-el-11  el_before_av_one_half  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf av_one_half  avia-builder-el-12  el_after_av_hr  el_before_av_one_half  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_image-e96b7395599e102a3e319d4047dd291c\">\n.avia-image-container.av-av_image-e96b7395599e102a3e319d4047dd291c img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-av_image-e96b7395599e102a3e319d4047dd291c .av-image-caption-overlay-center{\ncolor:#003d7a;\nfont-size:24px;\n}\n<\/style>\n<div  class='avia-image-container av-av_image-e96b7395599e102a3e319d4047dd291c av-styling-no-styling av-hover-grow avia_animated_image av-animated-when-visible-95 top-to-bottom avia-align-left  avia-builder-el-13  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img class='wp-image-19022 avia-img-lazy-loading-not-19022 avia_image ' src=\"https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-937198778-klein.jpg\" alt='' title='iStock-937198778-klein'  height=\"922\" width=\"1382\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-937198778-klein.jpg 1382w, https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-937198778-klein-300x200.jpg 300w, https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-937198778-klein-768x512.jpg 768w, https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-937198778-klein-1030x687.jpg 1030w, https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-937198778-klein-705x470.jpg 705w, https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-937198778-klein-450x300.jpg 450w\" sizes=\"(max-width: 1382px) 100vw, 1382px\" \/><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8\">\n.flex_column.av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8 av_one_half  avia-builder-el-14  el_after_av_one_half  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-c1a0a34c79b5f58725bda47059f3a91d\">\n#top .av-special-heading.av-av_heading-c1a0a34c79b5f58725bda47059f3a91d{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-c1a0a34c79b5f58725bda47059f3a91d .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-c1a0a34c79b5f58725bda47059f3a91d .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-c1a0a34c79b5f58725bda47059f3a91d av-special-heading-h2  avia-builder-el-15  el_before_av_hr  avia-builder-el-first '><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Mandat Intervention<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-4474f20d2389e2e5ecf918a02da5132e\">\n#top .hr.hr-invisible.av-av_hr-4474f20d2389e2e5ecf918a02da5132e{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-av_hr-4474f20d2389e2e5ecf918a02da5132e hr-invisible  avia-builder-el-16  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-av_textblock-2de302bf1aa3cf4c9157dbe6f50ac7eb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><ul>\n<li>Gemeinsam mit dem Vertriebsvorstand und dem nationalen Vertriebsleiter planten wir ein <strong>Aktivierungsprojekt \u201eKundenservice\u201c<\/strong>. Wir w\u00e4hlten einen Pilotansatz, indem wir das neue Konzept zun\u00e4chst nur in einer Niederlassung erarbeiteten und testeten.<\/li>\n<\/ul>\n<ul>\n<li>Das Projektteam wurde mit den <strong>leistungsf\u00e4higsten Mitarbeitern<\/strong> nicht nur aus dem Kundenservice, sondern auch aus dem Vertrieb und dem Betrieb besetzt. Auch ein <strong>Mitglied des Betriebsrates<\/strong> wurde eingebunden, da es unter anderem um Ver\u00e4nderungen von Schichtpl\u00e4nen und Arbeitszeiten ging.<\/li>\n<\/ul>\n<ul>\n<li>Im Projektteam erarbeiteten wir pr\u00e4zise diejenigen <strong>Abl\u00e4ufe<\/strong>, die erforderlich waren, um einem Kunden k\u00fcnftig sofort einen <strong>kompetenten Ansprechpartner<\/strong> zu vermitteln, der f\u00fcr sie alle relevanten Fragen im Hintergrund beantwortet. Dazu sichteten wir auch die vorwiegenden <strong>W\u00fcnsche<\/strong> und <strong>Gespr\u00e4chsgr\u00fcnde<\/strong>, die durch Kunden aktuell vorgetragen wurden. Im Rahmen eines gesteuerten Informationsaustauschs stellten wir sicher, dass <strong>alle Niederlassungen ihre Erfahrungen<\/strong> in das Projekt <strong>einbringen konnten<\/strong>.<\/li>\n<\/ul>\n<ul>\n<li>Eine <strong>kundenorientierte Besetzung des Servicecenters<\/strong> wurde auf Grund vorliegender Anrufzahlen und -zeiten konzipiert, <strong>Schichtpl\u00e4ne<\/strong> und <strong>Arbeitszeiten<\/strong> wurden ver\u00e4ndert, eine Datenbank mit FAQ wurde eingerichtet.<\/li>\n<\/ul>\n<ul>\n<li>Wir unterst\u00fctzten bei der <strong>Erarbeitung eines Konzeptes<\/strong> zur k\u00fcnftigen <strong>Personalentwicklung im Kundenservice<\/strong> und sorgten daf\u00fcr, dass das erfolgreiche Konzept national ausgerollt werden konnte.<\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19310'><div class='entry-content-wrapper clearfix'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-4474f20d2389e2e5ecf918a02da5132e\">\n#top .hr.hr-invisible.av-av_hr-4474f20d2389e2e5ecf918a02da5132e{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-av_hr-4474f20d2389e2e5ecf918a02da5132e hr-invisible  avia-builder-el-18  el_after_av_section  el_before_av_one_half  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf av_one_half  avia-builder-el-19  el_after_av_hr  el_before_av_one_half  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_image-82517fa62933efa87bda7ac7025eac06\">\n.avia-image-container.av-av_image-82517fa62933efa87bda7ac7025eac06 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-av_image-82517fa62933efa87bda7ac7025eac06 .av-image-caption-overlay-center{\ncolor:#003d7a;\nfont-size:24px;\n}\n<\/style>\n<div  class='avia-image-container av-av_image-82517fa62933efa87bda7ac7025eac06 av-styling-no-styling av-hover-grow avia_animated_image av-animated-when-visible-95 top-to-bottom avia-align-left  avia-builder-el-20  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img class='wp-image-19020 avia-img-lazy-loading-not-19020 avia_image ' src=\"https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-941491560-klein.jpg\" alt='' title='iStock-941491560-klein'  height=\"926\" width=\"1390\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-941491560-klein.jpg 1390w, https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-941491560-klein-300x200.jpg 300w, https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-941491560-klein-768x512.jpg 768w, https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-941491560-klein-1030x686.jpg 1030w, https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-941491560-klein-705x470.jpg 705w, https:\/\/mandat.de\/de\/wp-content\/uploads\/2019\/06\/iStock-941491560-klein-450x300.jpg 450w\" sizes=\"(max-width: 1390px) 100vw, 1390px\" \/><\/div><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8\">\n.flex_column.av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8 av_one_half  avia-builder-el-21  el_after_av_one_half  el_before_av_hr  flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-a91e642d6f2fe0087c72fed0f2741740\">\n#top .av-special-heading.av-av_heading-a91e642d6f2fe0087c72fed0f2741740{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-a91e642d6f2fe0087c72fed0f2741740 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-a91e642d6f2fe0087c72fed0f2741740 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-a91e642d6f2fe0087c72fed0f2741740 av-special-heading-h2  avia-builder-el-22  el_before_av_hr  avia-builder-el-first '><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Resultate<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-4474f20d2389e2e5ecf918a02da5132e\">\n#top .hr.hr-invisible.av-av_hr-4474f20d2389e2e5ecf918a02da5132e{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-av_hr-4474f20d2389e2e5ecf918a02da5132e hr-invisible  avia-builder-el-23  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-av_textblock-2de302bf1aa3cf4c9157dbe6f50ac7eb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><ul>\n<li>S\u00e4mtliche Kunden erhalten unter einer <strong>zentralen Rufnummer<\/strong> einen <strong>kompetenten Ansprechpartner<\/strong>, der ihnen entweder <strong>sofort Auskunft geben kann<\/strong> oder <strong>binnen 24 Stunden<\/strong> f\u00fcr eine Antwort sorgt.<\/li>\n<\/ul>\n<ul>\n<li>\u201eWilde\u201c Anrufe in alle Betriebsbereiche hinein sind gestoppt, die operativen Bereiche sind dadurch entlastet, die <strong>Produktivit\u00e4t stieg um bis zu 10%<\/strong>.<\/li>\n<\/ul>\n<ul>\n<li>Das Unternehmen verf\u00fcgt \u00fcber ein neues <strong>Messinstrument zur Kundenzufriedenheit<\/strong> und damit \u00fcber ein <strong>Werkzeug zur permanenten Leistungsverbesserung<\/strong>.<\/li>\n<\/ul>\n<ul>\n<li>Das Konzept ist bundesweit <strong>multipliziert<\/strong>.<\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-4474f20d2389e2e5ecf918a02da5132e\">\n#top .hr.hr-invisible.av-av_hr-4474f20d2389e2e5ecf918a02da5132e{\nheight:50px;\n}\n<\/style>\n<div  class='hr 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avia_animate_when_visible av-icon-style-border avia-icon-pos-left avia-icon-animate'><a href='http:\/\/mandat.de\/de\/testimonials\/erfolgsgeschichten\/'   class='av-icon-char' aria-hidden='true' data-av_icon='\ue880' data-av_iconfont='entypo-fontello' ><\/a><span class='av_icon_caption av-special-font'>Entdecken Sie unsere Erfolgsgeschichten<\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_2'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19310'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":16475,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/mandat.de\/de\/wp-json\/wp\/v2\/pages\/19310"}],"collection":[{"href":"https:\/\/mandat.de\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mandat.de\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mandat.de\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mandat.de\/de\/wp-json\/wp\/v2\/comments?post=19310"}],"version-history":[{"count":0,"href":"https:\/\/mandat.de\/de\/wp-json\/wp\/v2\/pages\/19310\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/mandat.de\/de\/wp-json\/wp\/v2\/pages\/16475"}],"wp:attachment":[{"href":"https:\/\/mandat.de\/de\/wp-json\/wp\/v2\/media?parent=19310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}