{"id":8791,"date":"2013-07-17T07:00:16","date_gmt":"2013-07-17T05:00:16","guid":{"rendered":"http:\/\/www.mandat.de\/de\/?p=8791"},"modified":"2013-07-17T07:00:16","modified_gmt":"2013-07-17T05:00:16","slug":"kundenservice-beginnt-bei-der-mentalen-einstellung","status":"publish","type":"post","link":"https:\/\/mandat.de\/de\/kundenservice-beginnt-bei-der-mentalen-einstellung\/","title":{"rendered":"Kundenservice beginnt bei der mentalen Einstellung"},"content":{"rendered":"<p>Singapore Airlines, die meistpr\u00e4mierte Airline der Welt und ein Vorbild f\u00fcr Kundenservice, f\u00fchrt ein neues &#8222;Customer Experience Management&#8220; System ein. Allein der Begriff &#8222;Customer Experience Management&#8220; zeigt die Haltung der Fluglinie. Dazu Tan Pee Teck, Senior Vice President Product &amp; Services: \u201cService Excellence has always been a key pillar of Singapore Airlines\u2019 brand promise, enabling us to retain our position as the world\u2019s most awarded airline for many years.&#8220;<\/p>\n<p>Weiter hei\u00dft es, sich selbst fordernd: &#8222;But we cannot take our leadership position for granted. &#8230; The new CEM system will be an important element to help our staff on the ground and in the air take customer service to the next level.\u201d<\/p>\n<p>Die Pressemitteilung ist <a href=\"http:\/\/www.singaporeair.com\/jsp\/cms\/en_UK\/press_release_news\/ne130523.jsp\">hier zu lesen.<\/a> Lufthansa, h\u00f6ren Sie zu?<\/p>\n<p>(c) 2013, <a href=\"\/menu\/ueberuns\/team\/prof-dr-guido-quelle\/\"> Prof. Dr. Guido Quelle<\/a>, Mandat Managementberatung GmbH<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Singapore Airlines, die meistpr\u00e4mierte Airline der Welt und ein Vorbild f\u00fcr Kundenservice, f\u00fchrt ein neues &#8222;Customer Experience Management&#8220; System ein. Allein der Begriff &#8222;Customer Experience Management&#8220; zeigt die Haltung der Fluglinie. Dazu Tan Pee Teck, Senior Vice President Product &amp; Services: \u201cService Excellence has always been a key pillar of Singapore Airlines\u2019 brand promise, enabling [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[36,57],"tags":[420,469,959,1303,1386,1401,1409,1797,1800,2042,2437,2482],"_links":{"self":[{"href":"https:\/\/mandat.de\/de\/wp-json\/wp\/v2\/posts\/8791"}],"collection":[{"href":"https:\/\/mandat.de\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mandat.de\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mandat.de\/de\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/mandat.de\/de\/wp-json\/wp\/v2\/comments?post=8791"}],"version-history":[{"count":0,"href":"https:\/\/mandat.de\/de\/wp-json\/wp\/v2\/posts\/8791\/revisions"}],"wp:attachment":[{"href":"https:\/\/mandat.de\/de\/wp-json\/wp\/v2\/media?parent=8791"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mandat.de\/de\/wp-json\/wp\/v2\/categories?post=8791"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mandat.de\/de\/wp-json\/wp\/v2\/tags?post=8791"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}