Integrated Electronic Order Processing as a Growth Engine

Client Challenge

Our client, one of the world’s leading logistics service providers with agencies in over 100 countries, had a convenient e-business portal offering various services to its customers. However, it had not managed to move its administrative processes completely to the web. The associated process breakdowns led to errors in workflows. Furthermore, additional add-on services had to be designed to further strengthen our client’s competitiveness.

Mandat Intervention

Following project planning with the client, the company’s relevant keys to success were identified in moderated workshops. In the context of process design, the conventional order processing workflow was documented and the future “e-order processing” process was defined using a special Mandat methodology.

The feasibility of the concept was verified with the involvement of the technical and IT managers, and an execution plan with targets for content and timing, together with future responsibilities, was developed.

In a creative sequence, we worked with the team to define new add-on services that will be available to customers in the future.

Results

A precise description of how orders can be processed with a minimum of conventional administration has been provided.

New add-on services have been defined.

Electronic order processing has been rolled out and is available on the web portal.

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