From Wholesaler to Integrated, Award-Winning Service Provider

iStock-925008268-klein

Client Challenge

Our client, one of the top 300 European companies, was faced with the urgent challenge of effectively meeting anticipated changes in its industry. The profitability of the entire company was under pressure.

The company had more than 20 branches operating independently as local “fiefdoms.” Distribution was dependent on the competition, and the logistics costs for supplying the more than 10,000 POS in Germany threatened to spiral immensely. The board of directors’ table was piled high with investment applications amounting to nearly €50 million from every corner of the company.

iStock-937198778-klein

Mandat Intervention

In moderated basic strategy meetings with the management board and the most capable employees from the branches, we developed a process landscape and designed a Germany-wide service network. We assisted in the implementation of this network on site. One branch was closed due to a lack of prospects.

We designed and implemented a quality management system that consistently supports the core processes. To achieve best practices, we collected the best process solutions from all of the locations throughout Germany and made them available to the entire company.

Bucking prevailing trends, we reintegrated (in-sourced) the distribution, which had been outsourced to a subsidiary of a competitor, and assisted our client in setting up its own transport company from scratch.

The staff were instructed in the necessary steps at a management conference and the employees, including the works council, embraced the project.

By setting up company-wide overall project management, we ensured that the management board would be informed of the status of all key internal projects in near real time.

iStock-941491560-klein

Results

Profitability: saved one-time investments of some €26 million, annually recurring savings of approximately €4.5 million through more efficient processes. More than 50% increase in productivity, record profits for three years in a row and thus the most profitable company in its industry in Europe, measured by the return on sales.

Quality: our client is the first company in its industry in Germany to have a certified quality management system. Delivery accuracy has been increased to 99.9%, and almost all of the more than 10,000 customers in Germany can now be reached within an hour.

Award: in its new function as an integrated service company, our client was the first company ever to be awarded both the German Logistics Prize of the German Logistics Association and the European Logistics Prize of the European Logistics Association in the same year. Previous award winners included Bosch-Siemens, BMW, Fiege Logistik and Munich Airport.

Discover our Success Stories

Kostenfrei Wachstums Know-how sichern:Jetzt anmelden!

+ +