Transforming Administration – The Path to Becoming a Customer-Oriented Service Provider

Client Challenge

  • One of the largest municipal hospitals in Germany with more than 4,000 employees treating some 200,000 patients a year was faced with the challenge of increasing the efficiency of its administrative operations in the face of drastic cost-cutting measures in the health care system.
  • The established structure of the administrative departments was not forward-looking. Existing potential and synergies were not being harnessed.
  • The management of the hospital commissioned Mandat to develop a concept for forward-looking and growth-oriented administrative reform.