Singapore Airlines vs. Frankfurt Airport Staff – Update

For those of you who read my article about cultural differences between Singapore Airlines employees and Frankfurt Airport Staff, here’s an update. It shows that Frankfurt Airport is interested in these kind of feedbacks in order to improve:

The same day I posted the article (that I also tweeted and that I also sent to my LinkedIn and Xing-account), Frankfurt Airport responded to me via Twitter:

„@mandat_guido Really sorry to hear that but I appreciate your feedback which I forwarded to the responsible department. Have a nice day! ^RA“

I appreciate this way of showing that someone DOES care.

Yours,
Guido Quelle